Give or receive a gently used Meta Quest 2 or 3 for the holidays? If so, your augmented reality headset may have gone comatose after completing a suggested software update; similar complaints have flooded Reddit forums about the issue, How-to-Geek reports.

Meta’s initial response to the problem was to offer out-of-warranty replacements for $150. Unsurprisingly, the response to that suggestion was not greeted well and the Meta help site came back with a stop-gap solution: Force a reboot of the headset by holding the power button for 45 seconds.

A more conventional solution is coming, according to Meta, but few details were provided.

The bricking issue is solely affecting the Meta Quest 2 and 3 models, not the 3S model released in October. The Meta Quest offers immersive games, how-to videos, fitness apps, and Xbox experiences.